FAQ's

WHY SHOULD I CHOOSE BOLDFACD MASKS OVER OTHER WEBSITES?

We won't sell what we won't wear- and that means the BEST. We use only the BEST fabrics, the BEST manufacturers (no sweat shops here- we support fair wage families) and the BEST design. Great breathe-ability, great fit, great price. This is our Quality Promise and we refuse to compromise.

WHICH SIZE SHOULD I GET?

Click here for our Size and Fit Guide.

HOW DO I CUSTOM SIZE MY MASK?

Click here  for instructions to make your mask fit perfectly.

WHAT TYPE OF FABRIC IS USED FOR THE MASKS?

Our super-soft face masks are made from high quality, sustainable 3ply organic cotton. Our ACTIVE mask line are 2ply.  They are very breathable, comfortable and won’t lose their shape.

These masks can be washed over 100 times, making them a much more eco-friendly option than disposable masks. Simply throw in the wash with your laundry and use a conventional dryer or hang to dry.

HOW DO I CARE FOR / WASH MY MASK?

Please find our simple washing and care instructions here.

WHEN & FROM WHERE WILL MY ORDER SHIP?

In most cases all orders ship within 1 business day of your order date.   We're doing our best to ship your order as fast as possible from our warehouse in Indianapolis, Indiana.  We are a proud USA based and operated business.

HOW CAN I TRACK MY ORDER?

Once your package is picked up by our shipping partners, you will automatically receive email confirmation with the tracking number. If you do hot receive this information, it's possible we have an incorrect email on file. Please contact service@boldfacd.com for your order status.

WHAT TYPES OF FILTER DO THESE MASKS USE?

These masks use a PM2.5 Filter. Your filters can be changed and replacements can be purchased from us in both Adult and Kids sizes. We recommend replacing filters after 4-5 days of use.  Please do not wash .

DO YOU OFFER DISCOUNTS?

Yes! We offer super discounts on all quantity orders and you don’t have to order a lot! Our price breaks are available when you purchase masks bundles of 6, 10 and 20. Need more? We’ve got you covered with even greater savings on larger orders for your business, team, school or other group. Need custom? We can do that too. More info on custom masks is below.

WHY ARE YOU DONATING MASKS?

Workers of all kinds across the country are reporting a shortage of personal protective equipment (PPE), putting them at serious risk while they’re trying to help our country reopen. That’s why we’re giving away one mask for every order made. Donated masks will be sent to individuals and organizations in need to help keep people safe while they take care of business of all kinds in our communities.

Our donated masks are comfortable enough to wear for long shifts so our front-line workers will never be without masks.  Thousands of mask have been donated to date.  With your help, we hope to provide thousands more throughout our communities.

WHERE ARE YOUR MASKS MADE?

Our masks are NOT made in or otherwise from China. We are proud to have an exclusive partnership with a family-owned, fair-wage paying manufacturer that meets our guidelines for quality and sustainability,  All masks are hand cut and hand sewn.  All of our shipments, custom screen-printing, and embroidery services are fulfilled locally in our hometown of Indianapolis to keep our valued employees working. We employ 15+ full time employees at our US-based facility.

DO YOU OFFER CUSTOM FACE MASKS?

Custom masks are ideal for companies, teams, and organizations. They make great gifts for clients, employees, and associates, while simultaneously helping to advertise your products and services.

Our custom service uses masks that are plush, comfortable, and breathable. They are also machine washable and reusable up to 100 times, making them more eco-friendly than disposable masks.

We offer various customization options. Masks can be screen-printed on one or both sides of the face, and we also embroider logos, symbols, or words. Our creative team can assist you in refining your design, so contact us if you have an idea that you’d like us to work on with you.

Our custom mask service requires a minimum order of 100 masks and our turnaround time is 7-14 days. Contact us for a quote.

CAN I RETURN OR EXCHANGE PRODUCTS?

Due to the nature of these products, all sales are final.
You may see our full policy here.

WHAT IF I HAVE ADDITIONAL QUESTIONS?

Contacting us is easy! Simply send an email to service@boldfacd.com and someone from our Customer Happiness Team will get back to you within 24 hours.